YOUR RIGHTS
Our number one priority is to provide customers with the highest level of service. However, we know that sometimes things can go wrong. Customer feedback helps us understand where things have gone wrong and gives us the opportunity to put them right. It also helps us understand where we need to improve our products and services.
Complaints
If you have a complaint about your adviser or the service you received please email us:Â enquiries@avassociates.co.uk
If your complaint cannot be resolved straightaway we will:
Acknowledge receipt in writing, confirming our understanding of your complaint, who will be handling it and giving you the opportunity to provide any further information or documents.
After investigating your complaint, we’ll endeavour to provide a final response with a full explanation of the findings within 8 weeks. If we’re unable to provide a final response within this time, we’ll provide you with a written response explaining our
position.